Customer Support & Relationship(CRM)

Customer Support & Relationship (CRM)

Company Overview:

Customer service support is a part of company’s Customer relationship management. Customer support and a relation are combined with the contact center, call management system and help desk.

In sales oriented center mostly focus on generating sales.In service-oriented center provide services to their customer. Customer care service works as a push marketer to remind about the past products.

Services related to Industry:

CRM software is most commonly used to manage a business-customer relationship. CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads.Customer relationship management has different criteria like-

  • Customer data
  • Customer interaction
  • Access business information
  • Automate sales
  • Track leads
  • Contracts
  • Marketing
  • Customer support
  • Clients and contacts
  • Support vendor/partner relationships
  • Employees
  • Knowledge and training
  • Assets or resources

What ASCII provides:

We, ASCII system will provide CRM software according to your industry’s needs. So management can find easily any information about the customer when they needed.

The industries we serve